ICEBUG Canada: Returns and Warranty

Return Policy & Guarantee

All merchandise offered (with the exception of "clearance" or "sale" items) is returnable within ten (10) business days for any reason, for full refund or credit, less freight charges, and will be charged a $15.00 handling fee. 

All items must be unmarked, in new condition and in original packaging.  All returns must have a return authorisation number (RA#) clearly marked on the outside of the package. 

All merchandise marked "clearance" or "sale" is considered final sale, and is not returnable nor exchangeable.

Call customer service for an RA#.  TEL: 1-877-922-5462 FAX: (403) 562-2007. Different lines may have different requirements, please call for details.

Warranty Claims

Warranty claims are only valid for 1 year from date of purchase, and must be accompanied by a proof of purchase.

We want all our customers to be 100% satisfied with their purchase. If you have problems with a Icebug product: please contact us at icebug@rockgeardistribution.com

Please check if a repair is possible and within reasonable costs, maximum $35 CAD.

What to do?

  • Send us your name, inform us of the season and also the date of purchase.
  • Clearly describe what the complaint or issue that applies. Also attach digital photos for further description.

Examples of valid warranty claims:

Loose stud

One, two or three missing studs on a shoe are not allowed as a valid claim. Four or more missing studs per shoe is considered an approved claim.

Zipper

If it is not obvious that the shoes have been misused, this is an approved claim. 

Seams

If possible, simple repairs can be made. Shoes that have been misused or abused will not be considered as valid warranty complaints. Shoes with damaged linings or membranes which cannot be repaired may be considered for warranty exchanges. 

Manufacturing defects 

Leakage due to manufacturing defects are considered valid claims. Improperly maintained shoes (over-dried leather or untreated leather) will not be accepted as complaints.

All warranty claims are subject to review by our warranty department.