*Icebug Canada does not ship outside of Canada, for all international orders, please go to ICEBUG.com

Return Policy & Guarantee

All full priced merchandise offered is returnable within ten (10) business days for any reason, for full refund or credit, less freight charges.

All items must have been worn inside only, unmarked, in new condition and in original packaging. All returns must have a return authorization number (RA#) clearly marked on the outside of the package.

All merchandise marked down, or indicated as "clearance" or "sale" is considered final sale, and is not returnable nor exchangeable.

Email customer service with your order number for an RA# and instructions.  

icebug@rockgeardistribution.com

 

Warranty Claim Information

Icebug Canada only handles warranty on products purchased directly from https://www.icebugcanada.com/. All products purchased from another retailer, online or walk in, MUST be pursued at the original place of purchase.

Warranty claims do not include regular wear and tear of footwear but only manufacturing defects. Warranty claims are only valid for 1 year from date of purchase, and must be accompanied by a proof of purchase.

We want all our customers to be 100% satisfied with their purchase. If you have problems with a ICEBUG product: please contact us at icebug@rockgeardistribution.com

Please check if a repair is possible and within reasonable costs, maximum $35 CAD.

 

What to do?

• Send us your name, and Icebug Canada order number.

• Clearly describe the complaint or issue that applies. Also attach digital photos for further description.

 

Examples of valid warranty claims:

Missing Studs

If you are missing more than 3 studs per shoe please contact us for replacement studs.

Zipper

If it is not obvious that the shoes have been misused, this is an approved claim. 

Seams

If possible, simple repairs can be made. Shoes that have been misused or abused will not be considered as valid warranty complaints. Shoes with damaged linings or membranes which cannot be repaired may be considered for warranty exchanges. 

Manufacturing defects 

Leakage due to manufacturing defects are considered valid claims. Improperly maintained shoes (over-dried leather or untreated leather) will not be accepted as complaints.

All warranty claims are subject to review by our warranty department.