ICEBUG Canada: Shipping, Returns and Warranty
Return Policy & Guarantee
All merchandise offered (with the exception of "clearance" or "sale" items) is returnable within ten (10) business days for any reason, for full refund or credit, less freight charges, and will be charged a $15.00 handling fee.
All items must be unmarked, in new condition and in original packaging. All returns must have a return authorization number (RA#) clearly marked on the outside of the package.
All merchandise marked "clearance" or "sale" is considered final sale, and is not returnable nor exchangeable.
Call customer service for an RA#. TEL: 1-877-922-5462 FAX: (403) 562-2007. Different lines may have different requirements, please call for details.
Warranty claims are only valid for 1 year from date of purchase, and must be accompanied by a proof of purchase.
What to do?
- Send us your name, inform us of the season and also the date of purchase.
- Clearly describe what the complaint or issue that applies. Also attach digital photos for further description.
Examples of valid warranty claims:
One, two or three missing studs on a shoe are not allowed as a valid claim. Four or more missing studs per shoe is considered an approved claim.
If it is not obvious that the shoes have been misused, this is an approved claim.
If possible, simple repairs can be made. Shoes that have been misused or abused will not be considered as valid warranty complaints. Shoes with damaged linings or membranes which cannot be repaired may be considered for warranty exchanges.
Leakage due to manufacturing defects are considered valid claims. Improperly maintained shoes (over-dried leather or untreated leather) will not be accepted as complaints.
All warranty claims are subject to review by our warrant department.
Transit times for regular Purolator ground shipping:
British Columbia: 2 Business Days
Alberta: 1 Business Day
Saskatchewan: 2 Business Days
Manitoba: 2 Business Days
Ontario: 3 Business Days
Quebec: 4 Business Days
Newfoundland: 5 Business Days
New Brunswick: 5 Business Days
Nova Scotia: 5 Business Days
Prince Edward Island: 5 Business Days
Yukon: 3 Business Days
Northwest Territories: 5 Business Days
Nunavut: 6 Business Days
Transit times for Purolator express shipping:
British Columbia: 1 Business Day
Alberta: 1 Business Day
Saskatchewan: 1 Business Day
Manitoba: 1 Business Day
Ontario: 1 Business Day
Quebec: 1 Business Day
Newfoundland: 1 Business Day
New Brunswick: 1 Business Day
Nova Scotia: 1 Business Day
Prince Edward Island: 1 Business Day
Yukon: 1 Business Day
Northwest Territories: 1 Business Day
Nunavut: 1 Business Day
* Please allow one additional business day for rural areas.
** Times may vary depending on weather conditions.